Viplove Dey

Welcome to My Professional Portfolio

Samarth A | PMP® Certified | Telecom PMO & Enterprise Service Delivery Leader

With 15+ years of experience in the telecommunications industry, I specialize in Project Management Office (PMO), enterprise service delivery, telecom order management, customer implementation, and operational excellence. My professional journey spans telecom provisioning and operations management to leading cross-functional implementation projects and high-performing teams across EMEA, APAC, and North America. With extensive expertise in project governance, stakeholder management, resource planning, risk mitigation, and KPI/SLA management, I am committed to delivering complex enterprise telecommunications projects, optimizing operational processes, and driving consistent business outcomes through strategic leadership and continuous improvement.

I have successfully led complex enterprise telecommunications implementation projects, ensuring timely service activation, operational efficiency, and adherence to SLA commitments. My expertise spans end-to-end telecom order management, Project Management Office (PMO), project governance, resource planning, stakeholder engagement, and cross-functional coordination. At HCLTech, I lead a team of 20 Implementation Managers supporting enterprise service delivery across the EMEA region. I have extensive experience in KPI monitoring, risk and escalation management, process optimization, and executive reporting. I am recognized for my structured approach to project execution, people leadership, problem-solving abilities, and commitment to continuous improvement, consistently aligning operational performance with customer expectations and organizational objectives.

My Expertise

My Expertise

  • Project Management Office (PMO) – Project planning, governance, execution monitoring, and delivery oversight
  • Enterprise Telecom Service Delivery – End-to-end customer implementation, service activation, and SLA compliance
  • Telecom Order Management & Provisioning – Enterprise Ethernet, SONET, DS1, DS3, and telecom circuit provisioning
  • Project Governance & Performance Management – KPI/SLA monitoring, operational dashboards, executive reporting, and corrective action planning
  • Stakeholder & Customer Management – Cross-functional coordination, customer engagement, escalation resolution, and stakeholder communication
  • Cross-Functional Leadership & Team Management – Leading and mentoring 20 Implementation Managers, resource allocation, and performance development
  • Risk, Issue & Change Management – Risk identification, mitigation planning, root cause analysis (RCA), and change management
  • Process Improvement & Operational Excellence – SOP standardization, workflow optimization, order aging reduction, and continuous improvement
  • Global Telecom Operations – Enterprise telecommunications delivery experience across EMEA, APAC, and North America
  • Project Management & Agile Practices – PMP® certified expertise in project scheduling, planning, risk management, and Agile leadership

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Professional Journey

I began my professional journey in 2011 as a Senior Operational Analyst at Synchronoss Technologies, where I developed a strong foundation in enterprise telecommunications, circuit provisioning, order management, and service delivery. Over the years, I progressed into leadership roles, gaining extensive experience in managing telecom operations, coordinating cross-functional teams, improving operational processes, and ensuring customer satisfaction through timely service activation and SLA compliance. My journey from operational execution to project and people leadership has equipped me with comprehensive expertise in Project Management Office (PMO), project governance, stakeholder management, risk mitigation, and enterprise telecom service delivery.

Currently, as Deputy Manager – DPO Operations at HCLTech, I lead the Managed Service Implementation (MSIM) team supporting enterprise telecommunications customers across the EMEA region. I manage a team of 20 Implementation Managers, overseeing complex customer implementation projects, resource planning, project governance, and service delivery performance. My responsibilities include coordinating with global stakeholders, managing critical escalations, monitoring KPI and SLA commitments, implementing process improvements, and presenting operational performance dashboards to senior leadership. As a PMP® Certified professional with 15+ years of industry experience, I remain committed to delivering operational excellence, building high-performing teams, and driving successful enterprise telecommunications projects through strategic planning, effective collaboration, and continuous improvement.

Vision & Dedication

I thrive in environments where strategic project management, operational excellence, and people leadership come together to deliver meaningful business outcomes. My vision is to grow as a Telecom Delivery and PMO Leader, driving successful enterprise telecommunications projects through effective governance, customer-focused service delivery, and continuous process improvement. I aspire to contribute to organizations that value innovation, operational efficiency, and long-term customer relationships while ensuring consistent project performance, service quality, and stakeholder satisfaction.

With 15+ years of experience in telecommunications operations, enterprise service delivery, and project management, I am deeply committed to accountability, disciplined execution, and developing high-performing teams. As a PMP® Certified professional, I focus on aligning project objectives with organizational goals, optimizing resources, proactively managing risks, and strengthening cross-functional collaboration. My dedication lies in empowering teams, maintaining KPI and SLA commitments, resolving complex delivery challenges, and creating sustainable operational improvements that deliver measurable value to customers, stakeholders, and the organization.

Samarth A

Name: Samarth A

Email: samarth.khande@gmail.com

Mobile: +91 8050735134

Location: Bengaluru, Karnataka, India

My Skills

With over 15+ years of experience in the telecommunications industry, I have developed extensive expertise in Project Management Office (PMO), enterprise service delivery, telecom order management, project governance, and cross-functional team leadership. As a PMP® Certified professional, I bring a proven ability to manage complex implementation projects, optimize operational performance, and deliver results aligned with organizational objectives and customer expectations.

I look forward to the opportunity to contribute my experience in telecom operations, project delivery, and people management to your organization. If you would like to discuss potential leadership opportunities, professional collaborations, or arrange an interview, please feel free to contact me.

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AREAS OF EXPERTISE


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Language Skills

Effective communication is essential for successful project delivery, stakeholder collaboration, and team leadership. With proficiency in English, Kannada, and Hindi, I communicate effectively with diverse teams, customers, and stakeholders across professional environments.

  • English
  • Kannada
  • Hindi

My Exprience

15+ Years Exprience

Above and beyond my experience and capabilities I have been commended for my high level of interpersonal skills and my naturally engaging personality. My motivations include learning new things, the challenge of meeting the needs of an organisation, and ensuring high-quality outcomes.

HCLTech

HCLTech

Deputy Manager – DPO Operations
Mar 2025 – Present
Duration: 1 Year 7 Months (as of Oct 2026)
Location: Bengaluru, Karnataka, India



Key Result Areas:

  • Leading the Managed Service Implementation (MSIM) team across the EMEA region, managing 20 Implementation Managers responsible for enterprise telecom and networking service delivery.
  • Driving end-to-end enterprise telecommunications implementation projects, ensuring timely service activation, delivery quality, and adherence to customer milestones and SLA commitments.
  • Establishing project governance frameworks through regular KPI, SLA, CPI, and operational performance reviews, providing actionable insights and corrective action plans to senior leadership.
  • Optimizing resource planning, workload distribution, and team allocation based on project priorities, technical expertise, operational requirements, and customer expectations.
  • Coordinating cross-functional dependencies among Sales, Solution Architects, Circuit Designers, Equipment Procurement, Billing, and Service Delivery teams to ensure seamless project execution.
  • Managing high-priority customer escalations, identifying project risks, implementing mitigation strategies, and driving timely issue resolution through effective stakeholder collaboration.
  • Partnering with Service Program Managers, global delivery teams, and key stakeholders to align project roadmaps, implementation strategies, delivery timelines, and customer expectations.
  • Driving process improvement initiatives through SOP standardization, implementation guidelines, risk documentation, root cause analysis (RCA), and continuous operational optimization.
  • Monitoring project schedules, customer milestones, and delivery performance while presenting monthly operational dashboards, risk assessments, and performance reports during leadership governance reviews.
  • Conducting quarterly and annual performance evaluations, mentoring Implementation Managers, and developing high-performing teams through structured coaching and professional development.



Fusion CX Ltd.

Fusion CX Ltd.

Team Controller – Operations
Dec 2016 – Feb 2025
Location: Bengaluru, Karnataka, India
Duration: 8+ Years



Key Result Areas:

  • Led and managed a team of 10+ telecom order management specialists supporting enterprise Ethernet service delivery operations across the North American region.
  • Managed end-to-end telecom order validation, provisioning coordination, and service delivery processes, ensuring timely order completion and adherence to SLA commitments.
  • Monitored operational performance, order volumes, delivery milestones, and service quality to maintain consistent productivity and customer satisfaction.
  • Drove process improvement initiatives through workflow optimization, workload balancing, and continuous performance monitoring to enhance operational efficiency.
  • Collaborated with Product Managers as a Subject Matter Expert (SME) for User Acceptance Testing (UAT), tool enhancements, and implementation of new telecom order management capabilities.
  • Supported leadership in resource planning, risk identification, change management, and operational governance initiatives aligned with business objectives.
  • Coordinated with internal teams and stakeholders to identify provisioning challenges, resolve operational bottlenecks, and maintain smooth enterprise service delivery.
  • Contributed to operational excellence by maintaining delivery quality, monitoring order aging, and supporting continuous improvements in telecom order management processes.



Synchronoss Technologies

Synchronoss Technologies

Senior Operational Analyst – Operations
Jul 2011 – Dec 2016
Location: Bengaluru, Karnataka, India
Duration: 5 Years 6 Months



Key Result Areas:

  • Managed end-to-end provisioning of enterprise telecommunications circuits, including DS1, DS3, SONET, and Ethernet services, supporting global enterprise customers.
  • Coordinated with internal engineering teams, customers, and trading partners to facilitate timely telecom service activation and successful order fulfillment.
  • Monitored telecom provisioning activities and collaborated with relevant stakeholders to identify and resolve service delivery issues.
  • Supported SLA-driven telecom order fulfillment processes, ensuring service provisioning activities remained aligned with customer requirements and delivery commitments.
  • Assisted in resolving provisioning challenges by coordinating with technical teams and external partners to facilitate timely issue resolution.
  • Mentored new team members on telecom provisioning workflows, order management processes, and operational procedures.



CAREER ACHIEVEMENTS:

  • Successfully led and mentored a team of 20 Implementation Managers, supporting enterprise telecommunications service delivery across the EMEA region.
  • Delivered complex enterprise telecom implementation projects while consistently meeting SLA commitments, customer expectations, and critical delivery milestones.
  • Reduced telecom order aging through proactive escalation management, workflow optimization, and continuous process improvement.
  • Recognized as a Subject Matter Expert (SME) for telecom implementation tools, User Acceptance Testing (UAT), and process improvement initiatives.
  • Progressed from Senior Operational Analyst to Deputy Manager, demonstrating professional growth in telecom operations, project governance, and people leadership.
  • Successfully managed enterprise telecom operations and service delivery activities across EMEA, APAC, and North America, collaborating with global teams and stakeholders.
  • Strengthened operational governance through KPI and SLA monitoring, executive reporting, resource planning, and structured performance reviews.
  • Earned the PMP® (Project Management Professional) certification, strengthening expertise in project planning, governance, risk management, and delivery leadership.



Education

My Educational Background

Bangalore University

B.Sc. (Computer Science)

From Bangalore University

In 2012

Training & Certifications:

  • PMP® – Project Management Professional – Active certification from the Project Management Institute (PMI), demonstrating expertise in project management principles, planning, execution, monitoring, and governance.
  • Agile Leadership – Change Management – Training in Agile leadership principles, organizational change management, adaptability, and effective team collaboration.
  • Initiating and Planning Projects – Training focused on project initiation, scope definition, planning methodologies, resource requirements, and project objectives.
  • Project Scheduling – Training in project scheduling techniques, milestone planning, task coordination, and effective timeline management.
  • Managing Project Risks and Changes – Training in risk identification, risk assessment, mitigation planning, change control, and project issue management.

Contact Me

Let's Keep In Touch

I'm always open to professional networking, meaningful conversations, and exploring new opportunities in Telecom Project Management, Enterprise Service Delivery, and PMO Leadership. Feel free to connect with me.

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My Resume

Declaration

I hereby declare that the information presented in this professional portfolio is true and accurate to the best of my knowledge and belief. It reflects my professional experience, qualifications, skills, and achievements. I remain committed to maintaining the accuracy of this information and updating it whenever necessary.

Samarth A

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